Privacy Policy for Elvis Frog TRUEWAYS

Your trust is fundamental to us, and we are fully committed to protecting your privacy and personal data. This Privacy Policy describes in detail how Elvis Frog TRUEWAYS ("we", "us", "our") collect, process, store, and share your personal data when you create an account, use our gaming services, interact with our support, or simply navigate elvisfrog-trueways.pro. We strive to comply with all applicable data protection laws in Denmark and the EU, including the General Data Protection Regulation (GDPR). Please read this document carefully to understand our procedures and your rights regarding your data.

To provide you with a secure and enjoyable experience, it is necessary for us to collect various types of information. These categories include, but are not limited to:

Identity and contact data

When you register an account on our platform, we request basic information that identifies you personally. This includes your full name, date of birth (to verify you are over 18 years old), your address in Denmark, email address, and optionally your phone number. This data is essential for establishing and managing your user profile.

Financial and transaction data

In connection with deposits and withdrawals, we collect information related to your financial transactions. This may include details of your chosen payment methods, transaction history, deposited and withdrawn amounts, as well as information necessary to comply with anti-money laundering legislation. However, we never store full credit card details directly on our servers; these are handled by secure, encrypted third-party payment providers.

Technical and device data

Each time you access our platform, our systems automatically collect certain technical information. This includes your IP address, browser type and version, timezone setting, operating system, and information about the device you are using. This data is important for delivering the platform in the correct format, maintaining security, and identifying potential technical issues.

Usage data and support communication

We track and analyze how you interact with our platform, including which games you prefer, your login frequency, and the general duration of your sessions. Additionally, we retain records of any communication you have with our customer support, whether via email or live chat, to best assist you and improve our service quality.

Our processing of your personal data always relies on a lawful basis under applicable data protection rules. We process your data based on the following legal grounds:

Performance of a contract: Processing is necessary to deliver the services you have requested, including managing your gaming account and processing transactions.

Legal obligation: We are subject to strict legal requirements, particularly in the prevention of money laundering, fraud, and ensuring responsible gambling, which require the collection and monitoring of specific data.

Legitimate interests: In certain cases, we process data to improve our platform, maintain network security, and prevent abuse, provided these interests do not override your fundamental rights.

Consent: Where required by law, we obtain your explicit consent, for example, for direct marketing or the placement of certain cookies.

We use the collected personal data for a range of specific and clearly defined purposes. First and foremost, the data is used to create, verify, and manage your personal account. This ensures that only authorized individuals gain access to the platform. Secondly, the data is essential for promptly and accurately processing your deposits and withdrawal requests.

Furthermore, we use the information to provide proactive and reactive customer support, enabling us to quickly resolve any disputes or technical issues you may encounter. Your data is also used to monitor and analyze gaming trends to improve the platform's overall functionality and game selection. Finally, we use your contact details to send you important security updates and, provided you have given your consent, marketing materials regarding new games and promotions.

We never sell, rent, or trade your personal data to independent third parties for their own marketing purposes. However, for operational reasons, it is necessary to share certain information with trusted service providers. This includes payment processors who facilitate your transactions, providers of IT infrastructure and hosting, and companies that assist us with identity verification and fraud prevention.

These third parties act solely as data processors for us and are bound by strict data processing agreements that require them to process the data solely in accordance with our instructions and maintain a high level of security.

As we operate in a digital and global environment, your personal data may be transferred to and processed on servers located outside the European Economic Area (EEA). When such transfers occur, we implement strict security measures to ensure your data is subject to protection equivalent to the European standard. This is typically achieved by using the European Commission's Standard Contractual Clauses (SCCs) or by transferring to countries recognized by the EU as having an adequate level of data protection.

We retain your personal data only for as long as is strictly necessary to fulfill the purposes for which it was collected. Generally, your data will be retained for as long as your account is active. If you choose to close your account, we will still retain certain information for a specified period to comply with legal obligations relating to accounting, taxation, and anti-money laundering legislation. Once these legally mandated retention periods expire, your personal data will be permanently deleted or fully anonymized.

Under GDPR and applicable Danish law, you have a number of strong rights regarding your personal data. You have the right to request access to the data we process about you. You have the right to have inaccurate or incomplete data corrected. Under certain conditions, you may request the deletion of your data (the right to be forgotten), restrict our processing of your data, or object to a specific processing activity. You also have the right to data portability, meaning you can receive your data in a structured, commonly used format. To exercise these rights, please contact our support team directly.

We take the protection of your data very seriously and have implemented a range of technical and organizational security measures to prevent unauthorized access, loss, misuse, or alteration of your data. All data traffic between your browser and our servers is encrypted using advanced SSL technology. Our systems are continuously monitored for vulnerabilities and attacks. Although we do everything reasonably required to protect your data, it must be emphasized that no method of transmission over the internet or electronic storage is 100% secure, and therefore we cannot provide absolute guarantees.

This Privacy Policy may occasionally be updated to reflect changes in legislation or our internal procedures. We recommend that you review this policy regularly. In the event of significant changes, we will endeavor to inform you directly via email or a prominent notice on the platform.

If you have questions, concerns, or requests regarding the processing of your personal data, please contact our responsible team via email at [email protected]. Our office is registered at Vesterbrogade 3, 1620 Copenhagen V, Denmark, and can be contacted by phone at +45 33 12 34 56.