Responsible Gambling Policy

At Elvis Frog TRUEWAYS, we are deeply committed to creating a safe, fair, and entertaining environment for all our users. We understand that online entertainment—especially involving money—carries inherent risks for some individuals. This Responsible Gambling Policy is designed to inform, protect, and provide practical tools to help you maintain full control over your time and financial deposits. Preventing gambling-related problems is our top priority, and we strive to ensure your time on our platform remains a positive, voluntary, and rational experience.

It is an absolute and non-negotiable requirement that you must be at least 18 years old to open an account and use the services on our platform. It is strictly illegal for minors to participate in the activities we offer. To enforce this rule, we conduct rigorous age verification checks during registration. Any account suspected of belonging to a person under 18 will be suspended immediately, and any balances held will be frozen until age is definitively confirmed.

To prevent minors in your household from gaining unauthorized access to your account, we strongly advise keeping your login details and passwords strictly confidential. If you share computers or mobile devices with individuals below the legal age, we recommend using parental control software and web filtering tools to block access to our platform and similar sites. Always log out of your account when leaving your device.

To ensure your engagement on our platform remains responsible, we recommend incorporating the following core principles into your gaming habits:

Play primarily for entertainment purposes, not as a method to earn money or resolve financial difficulties.

Always set a fixed budget for how much money you can afford to lose before you even begin.

Never try to win back lost money ("chasing losses"), as this often leads to further financial losses.

Be mindful of the time you spend in front of the screen, and take regular breaks to maintain a clear perspective.

Never play while under the influence of alcohol, medication, or illegal drugs, as this severely impairs your judgment.

Avoid playing if you feel depressed, stressed, or emotionally unstable.

We offer a range of built-in system tools designed to give you full control over your time and money consumption. These can be activated directly from your account menu or by contacting our support:

Deposit limits

You can set a cap on the amount of money you may deposit into your account over a daily, weekly, or monthly period. This is an extremely effective tool for adhering to your pre-determined budget and preventing impulsive transactions.

Loss limits

To protect your balance, you may set a limit on how much you allow yourself to lose within a specified timeframe. Once this limit is reached, the system will automatically prevent you from placing further bets.

Session and time limits

Time can quickly slip away when you're entertained. Therefore, we offer the option to set a maximum time limit for how long you can remain logged in at a time. You will receive a warning as the time limit approaches, after which you will be logged out.

Temporary break (Time-out)

If you feel the need for a short break, you may request a temporary deactivation of your account. This time-out can typically last from 24 hours up to 6 weeks. During this period, you will not be able to log in or receive promotional material from us.

If you feel that your gambling has gotten out of control and the above tools are insufficient, we offer the option of formal self-exclusion. Self-exclusion is a serious measure that blocks your access to the platform for a longer, predetermined period (e.g., 6 months, 1 year, or permanently).

Once self-exclusion is activated, the decision cannot under any circumstances be reversed before the period expires. We will do our utmost to prevent the creation of new accounts under your name during the exclusion period, and we will remove you from all our marketing lists. To activate self-exclusion or request full account closure, please contact our support department directly; they will assist you promptly and discreetly.

It is crucial to be able to recognize when your behavior is beginning to develop negatively. Pay particular attention if you experience any of the following danger signs:

You are spending more time and money on the platform than you originally planned or can afford.

You begin to lie to family and friends about the extent of your activity.

Your platform activity encroaches upon your daily responsibilities, work, studies, or personal relationships.

You borrow money or sell personal belongings to finance your participation on the platform.

You experience mood swings, frustration, anger, or anxiety in connection with your sessions.

If you can nod in recognition to one or more of these points, we strongly advise you to immediately stop using our services and seek professional guidance.

We recognize that, as a platform provider, we cannot substitute for professional therapeutic help. If you feel your behavior has a negative impact on your life, it is important to reach out to experts. A number of independent organizations and helplines offer free, confidential counseling and support to people struggling with loss of control. We encourage you to explore the national support services available in Denmark, where qualified specialists are ready to help guide you in the right direction.

As part of our commitment to responsibility, our customer service team undergoes regular and intensive training. The aim is to equip them to identify potential patterns of problematic behavior among our users and respond proactively. Furthermore, our systems actively monitor activity for irregularities that may indicate a risk of loss of control, after which we reserve the right to contact the user with information about available help and, if necessary, implement protective measures to minimize further harm.

Updates to this policy may occur, and we encourage you to stay informed continuously. For urgent help needs, contact us at [email protected] or call +45 33 12 34 56.